Learning Cafe Webinar — 26 June 2014

Register for Learning Cafe Webinar

 

Thu, July 17, 2014 12 – 1 PM, Register

Remember the time we got all our news and entertainment from traditional media such as TV, Newspapers and Radio and experts. Fast forward to now and we are increasingly consuming user generated content on YouTube, Facebooks, Blogs, Wikipedia etc. This content is being generated by  the same people who also work in your organisations.

Our panel share better practices in their organisations. Then we discuss if we can/should include learner generated learning content instead of relying on traditional learning media ie Facilitator led classroom training and Online Courses on LMS. What stops organisations from adoption ? Is it the way we think ? Is it due to organisational limitations ? Or that we don’t have time to explore something that our learners are ready for ?  Will it work?

We discuss

  • Can and should Learners produce content for other learners ?
  • Technology makes learner generated learning content possible. Are we ready ?
  • What about quality of  learner generated learning content ? Should we care that much ?
  • What tools and processes should be put in place ?

Caselet – Rob the brave or foolhardy

Contact CentreRon is the manager for a 250 seat contact centre at an insurance company in 3 locations. Ron has made sure that there is a comprehensive training program to cover all aspects of the job. However in the past 6 months improvements have plateaued despite improving the content and structure of the training workshops. Ron did an analysis of contact centre data and concluded that further improvements were only possible if practical knowledge and individual better practices were shared in the team.

Denise, a team leader suggested that operators would be keen to share how they dealt with difficult or complex calls using the web cam on the PC and to record and post it on the intranet. Ron was concerned that recording may be a distraction and may be perceived by some as monitoring performance. Kit, the Learning Consultant insisted the videos should be loaded on the LMS so that the time spent and results could be tracked. There were also concerns that inappropriate videos may be posted. Denise was however convinced that it was a good idea and the only way to improve further performance. What should Ron do ?

Panel

Ryan Tracey Learning CafeAndrew Mazurkiewicz Learning CafeCheryle Walker Learning CafeJeevan Joshi Learning Cafe

  • Ryan Tracey - E-Learning Manager, AMP. Ryan has worked in the e-learning field for several years in the financial services industry, following several more years in the higher education sector. Ryan’s award winning blog focuses on adult learning in the corporate sector; however, he values readership and contribution from all walks of life.
  • Andrew Mazurkiewicz -Emerging Technologies Manager, Organisation Capability, Optus- With a focus on the future of learning, Andrew’s passion is to remain abreast of new technology and methods in the global L&D world and actively, pilot, promote and integrate these into Optus.
  • Cheryle Walker – Future Learning Strategist – Cheryle is an experienced Learning professional with focus on Learning Technologies. Cheryle has worked for companies such as NAB,Bakers Delight and Dun & Bradstreet.
  • Jeevan Joshi – Founder – Learning Cafe – Jeevan is an experienced Learning and HR practitioner who is passionate about the digitisation of  Learning & HR . Jeevan has worked for EY, PWC, Boots, SumTotal and Upside.

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About Author

Jeevan Joshi

Jeevan is a Director at KnowledgeWorking and an experienced practitioners of technology based learning and collaboration in Australia. For over 18 years he has combined a strategic and “hands on” approach to assist organisations understand, design, deliver and improve technology enabled solutions and processes.His expertise is fuelled by his passion for learning, anticipation of technology trends, and a focus on costs effective solutions.Jeevan has a passion for technology based learning and its ability to achieve bottom line results and social change

(1) Reader Comment

  1. I’m sorry I missed this webinar… I partecipated an interesting experience with a client last year, involving 160 employees as SMEs that actively produced the contents for 23 online courses for the internal training and update of their colleagues (almost 9.000 employees). The project was realized through a series of focus groups guided by the HR personnel, so content wasn’t properly “spontaneusly” generated, but this hybrid solution was also the key for the quality of partecipation and general outcomes.
    So, I think finding a way to let learners actively partecipate the training processes is definetly a need in modern organizations, but it probably requires some guide and organization from the management in order to be effective and productive.

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